Service & Support

At ImageBank X, we are committed to ensuring that your experience with our Digital Asset Management (DAM) platform is seamless and productive. Our Support & Service team is here to provide you with all the assistance you need to maximize the value of your digital assets.

We offer a variety of services to help you at every stage—from onboarding and integration to ongoing support and optimization. Our team of experts is always just a click away to guide you through any challenge and ensure your DAM solution is tailored to meet your unique business needs.

Support services are part of our service packages

Onboarding

Onboarding service ensures that your ImageBank X is up and running quickly and smoothly. From setting up your digital asset repository to customizing workflows, we’ll help you implement the system that’s right for you.

  • Personalized onboarding sessions

Implementation and theming

We understand that a successful Digital Asset Management (DAM) implementation is about more than just setting up a system—it’s about ensuring that the platform is tailored to your business needs and reflects your brand’s identity.

  • Tailored DAM configuration
  • Theming by company’s visual identity
  • Customized metadata fields to meet your specific business needs

System Development, Updates & Maintenance

Stay up-to-date with the latest features and enhancements through our regular system updates. Our Maintenance service ensures that your platform remains secure, reliable, and fully optimized to meet your evolving needs. We proactively ensure that your system is running optimally at all times.

  • Regular updates & feature releases
  • Security patches and maintenance
  • Performance monitoring and improvements
  • Notification center announces new production updates to admins

Ongoing Support

We provide reliable, responsive support to assist you with any questions or issues you may encounter. Whether you need help troubleshooting, accessing features, or resolving technical difficulties, our support team is available to provide timely assistance.

  • Customer support via email ticketing, by phone or with the help of AI support chatbot
  • In-house support available in English, Finnish, Norwegian, Swedish
  • Support portal with system updates, roadmap and new features

Knowledge Base

We believe that empowering our clients with the right resources is key to maximizing the value of your Digital Asset Management (DAM) platform.

Our Knowledge Base is a comprehensive, self-service hub designed to provide you with the tools and  information you need to make the most of your ImageBank X DAM system.

Additional services as needed

Training

To help your team become DAM experts, we offer Training tailored to your organization’s needs. Our training programs ensure that your staff knows how to efficiently navigate the platform, optimize workflows, and utilize every feature ImageBank X has to offer.

Integration Support

We place your digital asset management at the core of your digital ecosystem. With a pre-built integrations or the option to create custom connections, we ensure that your ImageBank X platform seamlessly integrates into your broader martech stack. Whether you’re optimizing workflows or connecting with other tools, we’re committed to making your digital asset management system work perfectly within your existing technology environment.

Migrations

Migrating your digital assets to a new platform is a critical step in optimizing your asset management processes. We offer comprehensive Migration Services designed to make the transition smooth, secure, and hassle-free. Our experienced team works with you every step of the way to ensure that your assets and metadata are seamlessly transferred to your new ImageBank X environment.

DAM Consultancy

We understand that every organization has unique needs when it comes to managing digital assets. That’s why we offer Digital Asset Management (DAM) Consultancy Services to help you design and implement a DAM solution that perfectly fits your business goals, workflows, and technical environment.

Whether you’re implementing DAM for the first time, optimizing an existing system, or looking to integrate with other technologies, our consultancy services ensure that you make the most out of your investment in digital asset managements

Get Started Today

If you’re ready to take your digital asset management to the next level, our team is here to help.

Book a free demo >
Contact us >